Terms of Service

01 — Overview & Acceptance

PLEASE CAREFULLY READ THE FOLLOWING TERMS OF SERVICE BEFORE ACCESSING OR USING THE OAKAURA LAB WEBSITE (the “Site”).

These Terms of Service (“Terms”) govern access to and use of the OAKAURA LAB website, including its content, online services, product information, inquiry forms, and related features.

The Site is operated by OAKAURA LLC, doing business as OAKAURA LAB (“OAKAURA LAB,” “we,” “us,” or “our”). The Site is hosted on Shopify.com (“Shopify”), which provides the online e-commerce platform through which OAKAURA LAB offers its products, services, and related online features.

By accessing or using the Site, submitting an inquiry, requesting services, or placing an order through the Site, the applicable user acknowledges and agrees to be bound by these Terms and any applicable policies or terms referenced herein.

These Terms apply to all visitors, users, clients, and other parties accessing or using the Site, unless separate written terms, quotations, project agreements, or other applicable terms govern a particular product, service, or project.

02 — General Conditions

By agreeing to these Terms of Service, the user represents and agrees that:

the user is at least the age of majority in the applicable jurisdiction of residence, or otherwise has the legal capacity and authorization required to access and use the Site and its services;
the Site and its services will be used only for lawful purposes and in accordance with these Terms and applicable laws and regulations;
the Site, its products, services, content, inquiry forms, and related features will not be used for any illegal, fraudulent, unauthorized, or abusive purpose;
no worms, viruses, malware, or other code or technology of a destructive or harmful nature will be introduced, transmitted, or distributed through or in connection with the Site;
no portion of the Site or its content may be reproduced, duplicated, copied, sold, resold, distributed, or otherwise exploited without the express written permission of OAKAURA LAB; and
any breach or violation of these Terms may result in the suspension or termination of access to the Site and, where applicable, the refusal or termination of related services or orders.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of any provision.

03 — Website Content & Intellectual Property

All content and materials available on the Site, including text, product descriptions, product images, photographs, graphics, designs, logos, trademarks, trade names, page layouts, visual elements, documents, and other website content, are owned by or licensed to OAKAURA LAB and are protected by applicable intellectual property and other laws.

The OAKAURA LAB name, logo, trademarks, trade names, branding, designs, and other distinctive brand elements are the property of OAKAURA LLC or its applicable licensors. No rights or licenses to use such intellectual property are granted except as expressly provided in these Terms or with the prior written permission of OAKAURA LAB.

Product concepts, formulation information, technical materials, development materials, and other proprietary materials created, developed, or provided by OAKAURA LAB may be subject to additional confidentiality, intellectual property, ownership, or usage terms applicable to the relevant project or business relationship.

Any project-specific intellectual property, confidential information, reference materials, or other materials provided by a client through email, inquiry forms, communications, or other business channels are subject to the applicable project terms, written agreements, or other arrangements between the parties.

04 — Website Information & Changes

The information provided on the Site is intended for general informational and business purposes. While OAKAURA LAB makes reasonable efforts to ensure that information presented on the Site is accurate, current, and complete, no representation or warranty is made that all information will be accurate, complete, reliable, or current at all times.

Product descriptions, specifications, images, availability, pricing, services, development capabilities, minimum order quantities, production requirements, and other information presented on the Site may be changed, updated, or discontinued from time to time without prior notice.

Final product specifications, formulations, packaging requirements, quantities, pricing, lead times, shipping arrangements, and other project-specific conditions are subject to confirmation through the applicable quotation, written communication, project documentation, or agreement between OAKAURA LAB and the client.

Images and other visual materials presented on the Site are for illustrative purposes and may vary from actual products or production results.

OAKAURA LAB reserves the right to correct errors, inaccuracies, or omissions and to update, modify, suspend, or discontinue any information, product, service, or feature available on the Site at any time without prior notice.

05 — Products & Services

OAKAURA LAB provides product development, formulation, private label, manufacturing, packaging, and related services as described on the Site. The availability and scope of products and services may vary depending on product specifications, formulation requirements, packaging requirements, order quantities, manufacturing conditions, target markets, and other project-specific factors.

Products and services presented on the Site may be subject to minimum order quantities, development requirements, sampling requirements, material availability, production requirements, regulatory considerations, and other applicable conditions.

Product descriptions, pricing, availability, and other information presented on the Site are subject to change at any time without notice, at the discretion of OAKAURA LAB. OAKAURA LAB reserves the right to limit, modify, suspend, or discontinue any product or service at any time.

OAKAURA LAB reserves the right to limit or decline the availability of products or services for particular persons, jurisdictions, markets, or projects where permitted by applicable law.

OAKAURA LAB reserves the right to refuse, limit, or cancel any order, project, or service request where product specifications, quantities, materials, regulatory requirements, manufacturing conditions, or other project circumstances cannot be reasonably accommodated.

Product development and formulation services are intended to achieve the agreed product concept, formulation objectives, and applicable product specifications. While OAKAURA LAB may develop formulations incorporating requested active ingredients and other functional components, the performance or visible effects of a product may vary between individuals depending on skin type, skin condition, usage, environment, and other individual factors. Accordingly, OAKAURA LAB does not guarantee that a product will produce identical or specific results for every individual. Formulation decisions are made based on professional formulation principles, including ingredient compatibility, stability, safety, product structure, and the intended functional objectives of the formulation.

Final product and service specifications, pricing, quantities, production requirements, and other project-specific conditions are subject to confirmation through the applicable quotation, project documentation, or written agreement.

06 — Orders, Confirmation & Payment

Orders, product development projects, and service requests are subject to acceptance and confirmation by OAKAURA LAB. Submission of an inquiry, request, or order through the Site does not constitute acceptance or create a binding obligation to proceed with the requested product, service, or project.

Final project specifications, formulations, packaging, quantities, pricing, production requirements, lead times, shipping arrangements, and other applicable conditions are subject to confirmation through the applicable quotation, order confirmation, project documentation, or written agreement.

A project becomes confirmed only after the applicable project requirements and specifications have been approved and any required deposit or other applicable conditions have been satisfied.

For custom products and services, pricing and payment requirements are subject to the applicable quotation, order confirmation, project documentation, or written agreement. Applicable deposits, payment schedules, cancellation fees, refunds, and other payment conditions are governed by the applicable Payment Terms and any project-specific written agreement.

OAKAURA LAB reserves the right to refuse, limit, or cancel an order or project before acceptance where permitted by applicable law, including where the requested specifications, quantities, materials, regulatory requirements, manufacturing conditions, or other project circumstances cannot be reasonably accommodated.

Direct-to-Consumer Orders

All prices displayed on the Site are quoted in U.S. Dollars unless otherwise stated.

OAKAURA LAB reserves the right to refuse any order and, where permitted by applicable law, to limit or cancel quantities purchased per customer, household, or order. Such restrictions may include orders placed under the same customer account or using the same payment, billing, or shipping information.

In the event of an order modification or cancellation, OAKAURA LAB may attempt to notify the customer using the contact information provided at the time of purchase.

OAKAURA LAB reserves the right to limit or prohibit orders that, in its reasonable judgment, appear to be placed for unauthorized resale, distribution, or other commercial purposes not approved by OAKAURA LAB.

Purchase and account information provided in connection with an order must be current, complete, and accurate.

Changes, cancellations, and refunds for confirmed custom orders are subject to the applicable Payment Terms and Custom Order Policy.

07 — International Orders & Shipping

International orders may be shipped from the applicable manufacturing or fulfillment location, as determined for the relevant product or order.

Shipping methods, delivery times, shipping costs, applicable Incoterms, customs requirements, duties, taxes, and other delivery conditions may vary by destination, order type, product, quantity, and shipping arrangement. Applicable terms will be confirmed through the relevant quotation, order confirmation, or shipping documentation.

For international shipments, the recipient or importer may be responsible for complying with applicable import requirements and for payment of customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country, unless otherwise agreed in writing.

OAKAURA LAB is not responsible for delays, additional costs, or delivery restrictions resulting from customs clearance, import requirements, carrier delays, government actions, or other circumstances outside its reasonable control.

Delivery estimates are provided for reference only and do not constitute a guaranteed delivery date unless expressly confirmed in writing.

Shipping damage and claims relating to transportation are subject to the applicable Shipping Terms and Claims Policy.

08 — Client Responsibilities, Materials & Regulatory Compliance

Clients are responsible for providing accurate, complete, and timely information reasonably required for the development, quotation, production, fulfillment, or other services associated with a project. This may include product requirements, intended use, target market, product claims, packaging specifications, artwork, brand materials, and other project-related information.

Materials, content, documents, samples, trademarks, logos, artwork, formulations, specifications, and other materials submitted or provided by a client must be lawfully owned, licensed, or otherwise authorized for use in connection with the relevant project. OAKAURA LAB does not assume responsibility for determining whether client-provided materials infringe the rights of third parties.

Client-provided materials and project submissions may be reviewed by OAKAURA LAB for purposes of evaluating formulation feasibility, product development, manufacturing, packaging, regulatory considerations, or other applicable project requirements. Submission of such materials does not transfer ownership of the client's intellectual property to OAKAURA LAB, except as otherwise agreed in writing.

Clients are responsible for providing accurate information regarding the intended market, product claims, intended use, and other regulatory requirements applicable to the project. OAKAURA LAB may provide regulatory support, documentation, or technical information as agreed for the applicable project; however, responsibility for market-specific registration, notification, approval, licensing, importation, distribution, and ongoing compliance may depend on the applicable market, product, and project arrangement.

Where regulatory or compliance services are provided, the scope of such services and the party responsible for obtaining or maintaining any required registration, notification, certification, responsible person, license, or other regulatory requirement will be determined by the applicable quotation, project documentation, or written agreement.

09 — Accounts & Personal Information

Where customer accounts are available on the Site, account information must be provided accurately and kept current. OAKAURA LAB reserves the right to suspend or terminate an account where the information provided is inaccurate, misleading, fraudulent, or otherwise inconsistent with these Terms.

The account holder is responsible for maintaining the confidentiality of applicable account credentials and for activities conducted through the account, except to the extent caused by circumstances beyond the account holder’s reasonable control.

Information provided in connection with an account, order, inquiry, project, or other interaction with OAKAURA LAB may be processed in accordance with the Privacy Policy.

Personal information and account information will be handled in accordance with applicable privacy and data protection laws and the practices described in the Privacy Policy.

OAKAURA LAB reserves the right to refuse, suspend, or terminate access to an account where permitted by applicable law, including where there is a violation of these Terms or suspected unauthorized, fraudulent, or abusive activity.

10 — Errors, Inaccuracies & Omissions

The Site may occasionally contain typographical errors, inaccuracies, omissions, or other information that may relate to product descriptions, pricing, promotions, availability, specifications, shipping information, or other content.

OAKAURA LAB reserves the right to correct any errors, inaccuracies, or omissions and to update or modify information on the Site at any time without prior notice, including after an order or inquiry has been submitted, where permitted by applicable law.

In the event that an error affects a product price, description, availability, or other material order information, OAKAURA LAB reserves the right to refuse, correct, or cancel the affected order and, where applicable, issue a refund of any amount paid for the affected order.

OAKAURA LAB is not obligated to update, amend, or clarify information on the Site unless required by applicable law.

11 — Prohibited Uses

The Site and its services may not be used for any unlawful, fraudulent, abusive, or unauthorized purpose, or in any manner that violates these Terms or applicable laws and regulations.

Prohibited uses include, without limitation:

engaging in unlawful, fraudulent, deceptive, or misleading activities;
attempting to gain unauthorized access to the Site, its systems, servers, databases, or related services;
interfering with or disrupting the security, operation, or functionality of the Site or its related systems;
collecting, extracting, scraping, or otherwise obtaining Site content, data, or information through automated means without the prior written permission of OAKAURA LAB;
introducing or transmitting viruses, malware, worms, or other harmful or destructive code;
impersonating another person or entity, or falsely representing an affiliation or relationship with OAKAURA LAB or any third party;
using the Site or its content to infringe, misappropriate, or otherwise violate the intellectual property, privacy, or other rights of OAKAURA LAB or any third party;
using the Site, its inquiry forms, or related services to transmit unsolicited commercial communications, spam, or other unauthorized promotional material; or
attempting to circumvent, interfere with, or compromise any security, access, or usage restrictions associated with the Site.

OAKAURA LAB reserves the right to restrict or terminate access to the Site and take other appropriate action where prohibited use or other violations of these Terms are identified, subject to applicable law.

12 — Third-Party Services & Links

The Site may include links, integrations, embedded features, or services provided by third parties, including payment providers, shipping and tracking services, social media platforms, mapping services, analytics providers, and other external services.

Third-party services and websites are operated independently from OAKAURA LAB and may be subject to their own terms, conditions, and privacy policies. OAKAURA LAB does not control and is not responsible for the content, availability, accuracy, security, or practices of third-party services or websites.

The Site is hosted on Shopify, which provides the e-commerce platform used by OAKAURA LAB to present products, receive orders and inquiries, and provide related online features. Shopify is a platform provider and is not the seller, manufacturer, supplier, or contracting party for products or services offered by OAKAURA LAB. Any purchase, product development project, manufacturing arrangement, or other transaction is entered into directly between the applicable customer or client and OAKAURA LAB, unless expressly stated otherwise in writing. Shopify is not responsible for the products, services, project deliverables, representations, or obligations of OAKAURA LAB, or for disputes arising directly between OAKAURA LAB and its customers or clients.

Your use of Shopify-powered features may also be subject to Shopify’s own terms, policies, and privacy practices. OAKAURA LAB does not control Shopify’s platform or independently operated services and does not make warranties regarding their availability or performance.

Access to or use of any third-party service or website is undertaken at the applicable user’s discretion and may be subject to the terms and policies of the relevant third-party provider.

OAKAURA LAB does not endorse or guarantee any third-party products, services, information, or content unless expressly stated. Any transaction, communication, or other interaction with a third party is solely between the applicable user and that third party.

OAKAURA LAB may add, remove, or modify third-party services, integrations, or links available through the Site from time to time.

13 — Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

OAKAURA LAB does not warrant that the Site, its content, or its related features will be uninterrupted, secure, error-free, or available at all times, or that defects will be corrected.

OAKAURA LAB does not warrant that information presented on the Site will always be accurate, complete, current, or suitable for a particular purpose. Product descriptions, images, availability, pricing, and other website information are subject to the applicable terms and confirmations described in these Terms.

Product development and formulation services are intended to achieve the agreed product concept, formulation objectives, and applicable product specifications. While OAKAURA LAB may develop formulations incorporating requested active ingredients and other functional components, product performance and visible effects may vary between individuals depending on skin type, skin condition, usage, environment, and other individual factors. OAKAURA LAB does not guarantee identical or specific results for every individual.

To the fullest extent permitted by applicable law, OAKAURA LAB disclaims all warranties, representations, and conditions, whether express or implied, relating to the Site, its content, products, services, and related features, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot lawfully be excluded.

14 — Limitation of Liability

To the fullest extent permitted by applicable law, OAKAURA LAB, OAKAURA LLC, and their respective officers, members, employees, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or relating to the Site, its content, products, services, orders, projects, or these Terms.

To the fullest extent permitted by applicable law, OAKAURA LAB’s total aggregate liability arising out of or relating to any order, product, service, project, or other claim will not exceed the amount actually paid to OAKAURA LAB for the specific product, service, or project giving rise to the claim.

The limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law.

15 — Indemnification

To the fullest extent permitted by applicable law, the applicable client or user agrees to indemnify, defend, and hold harmless OAKAURA LAB, OAKAURA LLC, and their respective officers, members, employees, agents, service providers, and licensors from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

the client’s or user’s breach of these Terms;
materials, content, products, specifications, claims, trademarks, artwork, or other information provided or submitted by the client or user;
the client’s or user’s violation of applicable laws, regulations, or the rights of any third party; or
the unauthorized use of the Site, products, services, or other materials.

This indemnification obligation does not apply to the extent that a claim results from the negligence, willful misconduct, or breach of these Terms by OAKAURA LAB.

16 — Intellectual Property, Trademarks & Project Ownership

Each party retains ownership of its pre-existing intellectual property, proprietary materials, know-how, trademarks, designs, documents, and other materials that were developed, created, or owned independently of a particular project.

Client-provided materials, including trademarks, logos, artwork, product concepts, formulations, specifications, and other proprietary materials, remain the property of the client or the applicable rights holder unless otherwise agreed in writing. Submission or use of such materials in connection with a project does not transfer ownership of the client’s intellectual property to OAKAURA LAB.

OAKAURA LAB retains ownership of its pre-existing formulation knowledge, technical know-how, manufacturing methods, development processes, templates, tools, methodologies, and other proprietary materials used or developed independently of a particular project.

Ownership and permitted use of project-specific formulations, product concepts, technical materials, packaging designs, development materials, or other project deliverables will be determined by the applicable quotation, project documentation, written agreement, or other terms expressly agreed between the parties.

Payment for a product development or custom project does not, by itself, transfer ownership of OAKAURA LAB’s pre-existing intellectual property, know-how, proprietary methods, development processes, or other proprietary materials unless expressly agreed in writing.

OAKAURA LAB and OAKAURA Trademarks

The OAKAURA LAB name, OAKAURA name, logos, trademarks, trade names, and other brand identifiers are and remain the exclusive property of OAKAURA LLC or the applicable rights holder.

A business relationship, product purchase, product development engagement, private label project, wholesale arrangement, distribution relationship, or other cooperation with OAKAURA LAB does not, by itself, grant any ownership interest, license, or other right to use the OAKAURA LAB or OAKAURA trademarks, logos, trade names, or other brand identifiers.

Any authorized use of OAKAURA LAB or OAKAURA trademarks must be expressly approved in writing by OAKAURA LLC and may be subject to specific limitations regarding the applicable products, territory, duration, sales channels, packaging, advertising, presentation, and other applicable conditions.

Unauthorized use of OAKAURA LAB or OAKAURA trademarks, logos, trade names, or other brand identifiers for commercial, resale, distribution, advertising, promotional, or other purposes is prohibited.

No party may represent or imply that it is an owner, authorized representative, licensee, affiliate, or official distributor of OAKAURA LAB or OAKAURA unless such status has been expressly authorized in writing by OAKAURA LLC.

Direct-to-Consumer Products and Resale

Unless expressly authorized in writing by OAKAURA LLC, products sold through the Site for direct-to-consumer purchase are intended for the purchaser’s personal use and may not be resold, redistributed, repackaged, relabeled, or otherwise used for commercial purposes.

Purchase of a product does not grant any right to use OAKAURA LAB or OAKAURA trademarks, product images, product descriptions, packaging materials, marketing content, or other brand materials for resale, advertising, distribution, or other commercial purposes.

Authorized Wholesale and Distribution

Authorized wholesalers, distributors, retailers, or other commercial partners may receive limited rights to purchase, market, distribute, or use designated OAKAURA products and related brand materials only pursuant to a separate written agreement or express written authorization from OAKAURA LLC.

Any such authorization is limited to the specific products, territory, sales channels, duration, and other conditions expressly stated in the applicable written agreement or authorization. No broader trademark license, ownership interest, sublicensing right, or other intellectual property right will be implied from such authorization or from the purchase or distribution of OAKAURA products.

Unless expressly authorized in writing, authorized commercial partners may not modify, reproduce, register, sublicense, transfer, or otherwise use OAKAURA LAB or OAKAURA trademarks or other brand materials beyond the permitted scope.

Nothing in these Terms grants either party any ownership interest or license in the other party’s intellectual property except as expressly stated in writing.

17 — Confidentiality

Information disclosed by either party in connection with a product development project, business relationship, quotation, order, or other commercial engagement may include confidential or proprietary information, including product concepts, formulations, specifications, artwork, packaging designs, business plans, pricing information, technical information, manufacturing information, customer information, and other non-public information.

Each party will use reasonable care to protect confidential information received from the other party and will use such information only for the purposes for which it was provided or as otherwise authorized in writing.

Confidential information does not include information that:

is or becomes publicly available through no breach of these Terms or other confidentiality obligation;
was lawfully known by the receiving party before disclosure;
is lawfully received from a third party without a confidentiality obligation; or
is independently developed without use of or reference to the confidential information of the disclosing party.

Where disclosure is required by applicable law, regulation, court order, or governmental authority, the receiving party may disclose the required information to the extent legally permitted.

For project-specific confidentiality requirements, including non-disclosure obligations, permitted disclosures, ownership of confidential materials, or restrictions on use, the parties may enter into a separate confidentiality agreement or include such requirements in the applicable project documentation or written agreement.

Nothing in this Section limits either party’s ownership rights in its intellectual property or proprietary materials as provided in these Terms or under a separate written agreement.

18 — Termination

OAKAURA LAB may suspend or terminate access to the Site, any customer account, or any related online service at any time where permitted by applicable law, including where there is a violation of these Terms, unauthorized or fraudulent activity, misuse of the Site, or conduct that may adversely affect the Site, OAKAURA LAB, or other users.

A user may discontinue use of the Site at any time. Where a customer account is available, the account holder may request account closure in accordance with the applicable account or service procedures.

Termination or suspension of access to the Site does not automatically terminate any separate order, product development project, quotation, written agreement, payment obligation, confidentiality obligation, intellectual property right, or other contractual relationship that has already been established between the parties. Such matters will remain subject to the applicable project terms, written agreement, or applicable law.

Upon termination or suspension, any rights granted under these Terms to access or use the Site will cease to the extent applicable. Provisions that by their nature are intended to survive termination, including provisions relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and other continuing obligations, will remain in effect.

OAKAURA LAB will not be liable for any loss or damage arising from the suspension or termination of Site access or an account where such suspension or termination is permitted under these Terms or applicable law.

19 — Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court or other competent authority, that provision will be enforced to the fullest extent permitted by applicable law and, to the extent necessary, will be deemed modified or severed.

The determination that any provision is unlawful, invalid, or unenforceable will not affect the validity or enforceability of the remaining provisions of these Terms, which will remain in full force and effect.

20 — Entire Agreement & Waiver

These Terms, together with the applicable policies, guidelines, quotations, order confirmations, project documentation, and other written agreements expressly incorporated by reference, constitute the applicable agreement between the parties with respect to the subject matter addressed therein.

For product development projects, custom orders, manufacturing services, wholesale arrangements, or other commercial engagements, any project-specific quotation, order confirmation, written agreement, or other expressly agreed terms will govern the applicable project to the extent of any conflict with these Terms.

No failure or delay by OAKAURA LAB in exercising any right or remedy under these Terms will constitute a waiver of that right or remedy.

Any waiver of a provision of these Terms must be expressly made in writing by an authorized representative of OAKAURA LLC. A waiver relating to any particular breach or circumstance will not constitute a waiver of any subsequent breach or circumstance.

These Terms may be updated or amended from time to time in accordance with Section 04, Website Information & Changes. Continued access to or use of the Site following the posting of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21 — Governing Law

These Terms and any dispute, claim, or matter arising out of or relating to these Terms or the use of the Site will be governed by and construed in accordance with the laws of the State of Nevada, United States, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms, the Site, or the products and services provided by OAKAURA LAB will be subject to the jurisdiction of the applicable courts located in the State of Nevada, unless otherwise required by applicable law.

Nothing in this Section limits any rights or protections that cannot lawfully be waived or excluded under the mandatory laws applicable to a particular user, transaction, or jurisdiction.

22 — Force Majeure

OAKAURA LAB will not be liable for any delay, interruption, failure, or inability to perform any obligation under these Terms or an applicable order or project to the extent caused by circumstances beyond its reasonable control.

Such circumstances may include, without limitation, natural disasters, severe weather, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, government actions or restrictions, labor disputes, strikes, transportation disruptions, supply chain interruptions, shortages or delays involving raw materials or packaging materials, manufacturing interruptions, utility failures, equipment failures, telecommunications or internet disruptions, customs delays, carrier delays, or failures or delays of third-party suppliers or service providers.

Where such circumstances materially affect an order or project, OAKAURA LAB may reasonably extend applicable production, fulfillment, shipping, or other performance timelines, suspend affected obligations for the duration of the relevant circumstances, or take other reasonable measures necessary to address the impact.

OAKAURA LAB will make reasonable efforts to resume affected performance as soon as reasonably practicable after the circumstances giving rise to the delay or interruption have ended.

Nothing in this Section will relieve either party of any payment obligation that became due before the occurrence of the applicable force majeure event, unless otherwise required by applicable law or agreed in writing.